Refund & Return Policy

Last updated: August 2026

At Fishnaut, we are committed to providing high-quality wholesale fishing tackle products and excellent customer service. We understand that sometimes you may need to return or exchange a product. This Refund & Return Policy outlines the conditions and procedures for returns, exchanges, and refunds. Please read this policy carefully before initiating a return.

1. Return Eligibility

We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in new condition, and in its original packaging
  • All original tags, labels, and accessories must be included
  • The item must not show any signs of use, damage, or wear
  • Customized products (including custom logo printing, personalized packaging, and exclusive tackle sets) are not eligible for return unless there is a confirmed manufacturing defect
  • Items purchased during clearance or final sale promotions are not eligible for return

Items that do not meet these conditions may be rejected for return or may be subject to a restocking fee of up to 20% of the item’s purchase price.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us: Email us at sales@fishnaut.com within 30 days of delivery with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive return authorization: Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions within 2 business days.
  3. Package the item: Carefully package the item in its original packaging, including all accessories and documentation. Write your RMA number clearly on the outside of the package.
  4. Ship the item: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.

Important: Do not return any item without first receiving an RMA number from us. Returns sent without a valid RMA number may be refused or delayed in processing.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

  • The item arrived damaged or defective
  • We shipped the wrong item or incorrect quantity
  • The item does not match the product description on our website due to an error on our part

In these cases, we will provide you with a prepaid return shipping label or reimburse your return shipping costs up to a reasonable amount. Please contact our customer service team for arrangements.

4. Inspection and Processing of Returns

Once we receive your returned item, our quality control team will inspect it to ensure it meets the return eligibility conditions outlined in this policy. The inspection process typically takes 3-5 business days from the date we receive the returned item.

After inspection, we will notify you via email regarding the status of your return. If your return is approved, we will proceed with the refund or exchange as requested. If your return is rejected, we will notify you of the reason and arrange to have the item shipped back to you at your expense.

5. Refund Processing Time

Once your return has been received and inspected, refunds will be processed within 5-7 business days. The refund will be credited to your original payment method (e.g., credit card, PayPal, bank account).

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider:

  • Credit/Debit Cards: 5-10 business days after processing, depending on your card issuer
  • PayPal: 1-3 business days after processing
  • Bank Transfer: 5-15 business days after processing, depending on your bank

If you have not received your refund within 15 business days of our approval notification, please contact us at sales@fishnaut.com and we will investigate the status of your refund.

Original shipping costs are non-refundable unless the return is due to our error (e.g., damaged item, wrong item shipped). If you received free shipping on your original order and return part of the order, the actual shipping cost may be deducted from your refund.

6. Exchanges

If you wish to exchange an item for a different size, color, model, or product, please follow the same return initiation process outlined in Section 2. In your return request email, please specify that you would like an exchange and provide details of the replacement item you desire.

Exchanges are subject to product availability. If the replacement item is in stock, we will ship it to you once we receive and inspect the returned item. If the replacement item is not in stock, we will issue a refund for the returned item instead.

If the replacement item has a higher price than the returned item, you will be responsible for paying the price difference. If the replacement item has a lower price, we will refund the difference to your original payment method.

Exchange shipping costs follow the same rules as return shipping costs outlined in Section 3.

7. Defective or Damaged Items

We take quality control seriously and inspect every product before shipping. However, in the rare event that you receive a defective or damaged item, please contact us within 48 hours of delivery at sales@fishnaut.com with the following information:

  • Your order number
  • A description of the defect or damage
  • Clear photos of the defective or damaged item and its packaging

We will review your claim and, if approved, provide you with options for replacement, repair, or refund. We will cover all shipping costs associated with defective or damaged items.

For items that develop a manufacturing defect after the 30-day return window but within the product’s warranty period (if applicable), please contact us and we will assist you with a warranty claim.

8. Wrong Items or Incorrect Orders

If you receive an item that you did not order, or if your order is missing items, please contact us within 7 days of delivery at sales@fishnaut.com with your order number and details of the discrepancy. We will verify the issue and arrange for the correct items to be shipped or for a refund to be issued. We will cover all shipping costs associated with correcting the error.

9. Wholesale and Bulk Orders

For wholesale and bulk orders, additional return conditions may apply. We recommend that you inspect your order upon delivery and report any issues within 7 days. For large bulk orders, we may arrange for a partial return or credit instead of a full return, depending on the circumstances. Please contact our sales team at sales@fishnaut.com to discuss return options for wholesale orders.

10. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized products (custom logo printing, personalized packaging, exclusive tackle sets)
  • Clearance or final sale items
  • Items that have been used, damaged, or altered by the customer
  • Items returned without their original packaging or accessories
  • Items returned after the 30-day return window
  • Gift cards or digital products

11. Cancellation of Orders

You may cancel your order before it has been shipped. To cancel an order, please contact us at sales@fishnaut.com with your order number and cancellation request. If your order has not yet been processed, we will cancel it and issue a full refund. If your order has already been processed but not yet shipped, a cancellation fee of up to 10% may apply to cover restocking and processing costs. Once an order has been shipped, it cannot be cancelled and must be returned according to this Refund & Return Policy.

12. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us:

Company Name: Liemar Sports Goods Hebei Co., Ltd
Company Address: No. 83, Tonglingge Street, Gaoyang, Baoding City, Hebei Province, China
Email: sales@fishnaut.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)