Shipping Policy

Last updated: August 2026

Thank you for choosing Fishnaut as your wholesale fishing tackle supplier. This Shipping Policy provides detailed information about how we process, ship, and deliver your orders. Please read this policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 48 hours (2 business days) of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Processing time includes order verification, product quality inspection, careful packaging, and handover to our shipping partners. During peak seasons or promotional periods, processing time may be slightly extended. We will notify you via email if any significant delay is expected.

Customized orders (including custom logo printing, personalized packaging, and exclusive tackle sets) require additional processing time. The typical processing time for customized orders is 7-15 business days, depending on the complexity and quantity of the customization. The exact processing time will be confirmed with you before production begins.

2. Shipping Methods and Delivery Time

We offer multiple shipping methods to accommodate your business needs. Delivery times vary depending on the destination country and shipping method selected. Below are our standard shipping options and estimated delivery times:

2.1 Express Shipping (Recommended for Urgent Orders)

  • Carriers: DHL, FedEx, UPS
  • Hong Kong & Macau: 1-3 business days
  • Asia (Mainland China, Japan, South Korea, Southeast Asia): 3-7 business days
  • Europe & United Kingdom: 5-10 business days
  • United States & Canada: 5-10 business days
  • Australia & New Zealand: 5-10 business days
  • Middle East & Africa: 7-14 business days
  • South America: 10-20 business days

2.2 Standard Air Shipping

  • Carriers: Registered air mail, national postal services
  • Hong Kong & Macau: 3-7 business days
  • Asia: 7-15 business days
  • Europe & United Kingdom: 10-20 business days
  • United States & Canada: 10-20 business days
  • Australia & New Zealand: 10-20 business days
  • Other regions: 15-30 business days

2.3 Sea Freight (For Large Bulk Orders)

  • Recommended for: Orders over 20 CBM or heavy bulk shipments
  • Transit time: 20-45 business days, depending on destination port
  • Customs clearance: Handled by the recipient or their designated broker
  • Quotation: Sea freight rates are quoted on a case-by-case basis. Please contact us for a detailed quote.

Note: The above delivery times are estimates and are not guaranteed. Actual delivery time may vary due to customs clearance, weather conditions, holidays, or other factors beyond our control.

3. Shipping Costs

Shipping costs are calculated based on the total weight, dimensions, destination, and shipping method of your order. You will be able to see the exact shipping cost at checkout before completing your payment.

For large bulk orders, we may offer discounted shipping rates. Please contact our sales team at sales@fishnaut.com for a customized shipping quote.

Shipping costs do not include customs duties, taxes, or other import fees that may be imposed by the destination country. These charges are the sole responsibility of the recipient.

4. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery in real time.

If you do not receive your tracking information within 3 business days of placing your order, please contact us at sales@fishnaut.com and we will promptly assist you.

5. Shipping Address

Please ensure that your shipping address is accurate and complete, including your company name, contact person, street address, city, state/province, postal code, country, and phone number. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you need to change your shipping address after placing an order, please contact us immediately. Address changes can only be made before the order has been shipped. Once the order has been handed over to the shipping carrier, we cannot guarantee that address changes can be made.

6. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are determined by the customs authorities of the destination country and are beyond our control.

We are not responsible for any customs duties, taxes, or fees that may be incurred during international shipping. The recipient is solely responsible for paying these charges to receive their shipment.

To avoid delays in customs clearance, please ensure that all required documentation is accurate and complete. We will provide commercial invoices and packing lists for all international shipments. For certain countries, additional documentation may be required; please contact us for more information.

7. Damaged or Lost Shipments

We take great care in packaging your order to ensure it arrives in perfect condition. However, in the rare event that your shipment arrives damaged or is lost in transit, please follow these steps:

  • Damaged shipments: Contact us within 48 hours of receiving the damaged goods. Please provide photos of the damaged packaging and products, as well as your order number. We will work with the shipping carrier to file a claim and arrange for a replacement or refund.
  • Lost shipments: If your tracking information shows that your shipment has been delivered but you have not received it, please first check with your neighbors, building management, or local post office. If you still cannot locate your package, contact us within 7 days of the expected delivery date, and we will initiate an investigation with the shipping carrier.

8. Undeliverable Orders

If an order is returned to us as undeliverable due to reasons including but not limited to incorrect address, recipient not available, or refusal of delivery, we will contact you to arrange for reshipment or a refund. Reshipment costs will be the responsibility of the customer. If we do not receive a response within 14 days, the order will be cancelled and a refund will be issued minus the original shipping costs.

9. Shipping Restrictions

We currently ship to most countries worldwide. However, there may be certain countries or regions to which we cannot ship due to legal restrictions, trade sanctions, or logistical limitations. If we are unable to ship to your location, we will notify you promptly and issue a full refund.

Certain products may be subject to additional shipping restrictions in some countries. Please check your local regulations before placing an order.

10. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us:

Company Name: Liemar Sports Goods Hebei Co., Ltd
Company Address: No. 83, Tonglingge Street, Gaoyang, Baoding City, Hebei Province, China
Email: sales@fishnaut.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)